KNOWLEDGE IS FORTUNE

Customer Representatives needed here

December 5 2017, 09:18am

Posted by FHMS MANAGEMENT

Customer Services Representative

Job TypeFull Time
QualificationBA/BSc/HND  
Experience 2 years
LocationLagos
Job FieldCustomer Care  
 
Job Summary

Acting as a liaison between customers and the company, the customer service personnel shall assist with complaints, orders, errors, account questions, billing, cancellations, and other queries.
He/she will also be involved in the sales of highly intelligent vehicle tracking products and solutions and shall coordinate all sales, records and associated matter in the region.
Primary Responsibilities

Resolve customer complaints via phone, email, mail, or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds, or exchanges
Advise on company information
Place or cancel orders
Answer questions about terms of sale
Act as the company gatekeeper
Suggest solutions when a product malfunctions
Inform customer of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction.
Log all queries properly and escalate possible complaints to the concerned teams using effective tools
Take all possible measures to timely resolve customer's query and process them in accordance with our established procedures and policies
Qualifications/Experience

A Bachelor's Degree/HND in Marketing, Humanities or any other related Social Science field.
Ability to manage time and stress and time manage
Technical support expertise to handle customer complaints which requires prior computer handling skills
Interested candidates must also possess sales experienced with IT knowledge to sell our highly intelligent assets tracking products and services
Excellent communication, presentation & negotiation skills
Multi-task, maintain a high standard of service and quality
A minimum of 2 years work experience in a similar position
Must be based in Lagos
Method of Application
Applicants should send their Applications and CV's to: info@riddletechnologiesltd.org

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